1. Acceptance of Terms
By creating an account, accessing, or using streamHelix (the "Service"), you agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy. If you do not agree, do not use the Service. These Terms form a legal agreement between you ("you", "User") and the operator of streamHelix ("we", "us", "Operator").
2. Description of the Service
streamHelix is a hosted Software-as-a-Service platform consisting of a web dashboard, a wallet and billing system, and a server-side viewer-simulation engine. The Service enables users to add concurrent viewer connections to Kick.com channels they own or control, using rotating connections from a residential connection pool, configurable join behaviors, and an optional AI-driven chat module. The Service is provided strictly for the User's own promotional use on channels they own or control. We do not own, operate, endorse, or have any affiliation with Kick.com, and the technical implementation of the Service (including proxy networks, viewer-behavior algorithms, infrastructure providers, and chat models) may change at any time at our sole discretion.
3. Eligibility
You must be at least 18 years old (or the legal age of majority in your jurisdiction) and capable of entering into a binding contract. By using the Service you represent that you meet these requirements. Accounts created by automated means or on behalf of a third party without authorization are prohibited.
4. Accounts and Security
You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately of any unauthorized access. We may suspend or terminate accounts that show signs of compromise, fraud, payment chargebacks, or violation of these Terms, with or without prior notice. One natural person may operate one account. You may not create multiple accounts to circumvent rate limits, claim multiple welcome bonuses, redeem the same promotional code more than once, evade a prior suspension, or otherwise abuse our promotional offers. We may, at our sole discretion, merge, suspend, terminate, or revoke wallet balances of accounts we determine to be duplicates, share infrastructure with previously suspended accounts, or form part of an abuse scheme. Use of disposable email services, anonymous-VPN registrations from known fraud-network ranges, or stolen payment instruments is grounds for immediate termination and forfeiture of any remaining wallet balance.
5. Acceptable Use
You agree NOT to use the Service to: (a) attack, harass, defame, defraud, or harm any person or platform; (b) infringe intellectual property, trade-secret, or privacy rights; (c) violate any law or regulation in your jurisdiction; (d) artificially inflate viewers on channels you do not own or for monetary fraud (advertiser deception, sponsorship fraud, subscription gaming, etc.); (e) reverse-engineer, decompile, or attempt to extract source from the Service beyond what is permitted by law; (f) resell, sublicense, or grant access to the Service to third parties without our written consent; (g) interfere with the Service's infrastructure, including by automated scraping, DDoS, or credential stuffing; (h) operate the Service in a manner designed to evade rate limits, throttling, or abuse-detection mechanisms; (i) automate or script use of the Service beyond the official UI and any documented programmatic interfaces we provide; (j) share, sell, redistribute, or otherwise expose to third parties any session token, promo-code URL, coin-redemption code, or other authenticated artifact issued to your account. Violation may result in immediate termination and forfeiture of any remaining wallet balance, in addition to any other remedies available to us at law or in equity.
6. Third-Party Platforms (Kick.com)
Kick.com is operated by an independent third party and has its own Terms of Service. Use of viewer-simulation tools may be restricted, prohibited, or sanctioned by Kick.com's policies. YOU ARE SOLELY RESPONSIBLE for ensuring your use of the Service complies with Kick.com's terms, applicable laws, and any sponsorship or partnership agreement you have. We make no representation that use of the Service is permitted by Kick.com. We do not guarantee that your Kick account will not be flagged, suspended, banned, or otherwise penalized — risk-of-detection rests entirely with you. We will not be liable for any loss of your Kick account, subscriber base, revenue, partnerships, or reputation arising from your use of the Service.
7. Wallet, Coins, and Payments
The Service uses an in-app accounting unit called a "coin". Coins are purchased through Stripe and credited to your wallet upon successful payment. Payment processing is provided by Stripe Payments Europe Ltd. and its affiliates ("Stripe") and is subject to Stripe's Services Agreement (https://stripe.com/legal/ssa) and Privacy Policy (https://stripe.com/privacy); card and payment details are submitted directly to Stripe and we never store full card numbers on our servers. By purchasing coins you also agree to Stripe's terms. At the date of these Terms 1 coin equates approximately to 1 viewer-hour of bot runtime at typical viewer counts. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION AND WITH OR WITHOUT PRIOR NOTICE, TO MODIFY AT ANY TIME: (i) the price of any coin pack or other coin-denominated product; (ii) the conversion ratio between coins and viewer-hours, viewer-minutes, or viewer-seconds; (iii) the number of viewers a coin will purchase at any moment; (iv) the size, composition, eligibility, or expiry of any promotional bonus, signup bonus, or promotional code; (v) the cadence and granularity of billing ticks; and (vi) any other commercial term of the Service. Changes apply to coins purchased, used, or accrued after the change takes effect; coins already credited to your wallet retain their nominal coin denomination but the runtime they buy may increase or decrease accordingly. We will use commercially reasonable efforts to surface material changes via in-app notice or email, but such communication is not a precondition to the change taking effect. Coins are NOT money or legal tender, have no cash value, are non-redeemable for cash, are non-transferable between accounts, do not earn interest, and have no value outside the Service. All purchases are final; coins are NON-REFUNDABLE except where required by mandatory consumer law. Promotional coins (including any signup bonus or promo-code bonus) may be revoked or invalidated at any time at our sole discretion, including retroactively in cases of abuse. We may, at our sole discretion, adjust, cap, freeze, or expire wallet balances in cases of fraud, abuse, chargeback, or extended inactivity (24 months without successful authentication). You authorize us to debit your wallet for runtime as the Service is consumed; balances may go to zero without further notice and active sessions auto-terminate when they do. We are not responsible for failed payments, currency-conversion losses, Stripe-imposed fees, foreign-transaction fees, or any tax obligations arising from your purchases — taxes, where applicable, are your responsibility.
8. Demo Accounts
Demo accounts are read-only previews and cannot start bot sessions or top up the wallet. We may modify or remove demo accounts at any time without notice.
9. Infrastructure and Third-Party Dependencies
The Service relies on third-party providers including, without limitation, Stripe (payments), residential proxy networks, internet service providers, content-delivery networks, hosting providers, AI-model providers, and the underlying systems of Kick.com (which is operated independently of us). Disruption, modification, depletion, or termination of any such third party may degrade or interrupt the Service. We do not control these third parties and are not liable for any loss arising from their actions or omissions. We may add, replace, or remove technical providers (including swapping proxy networks, payment processors, AI models, or hosting infrastructure) at any time without notice and without liability.
10. No Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR SECURITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, BUG-FREE, FREE OF VIRUSES, OR THAT VIEWER COUNTS WILL REACH ANY TARGET. WE DO NOT WARRANT THAT THE SERVICE WILL EVADE DETECTION BY KICK.COM OR ANY OTHER PLATFORM.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE OPERATOR, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, GOODWILL, SUBSCRIBERS, FOLLOWERS, SPONSORSHIPS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) FIFTY EUROS (€50). In addition to the foregoing, the Operator shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including without limitation acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, internet or network failures, third-party platform changes (including but not limited to changes by Kick.com to its APIs, viewer-counting algorithms, anti-bot measures, or terms of service), proxy or payment-processor outages, denial-of-service attacks, cybersecurity incidents, regulatory action, sanctions, or government orders ("Force Majeure").
12. Indemnification
You agree to defend, indemnify, and hold harmless the Operator and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including reasonable attorneys' fees) arising from (i) your use of the Service; (ii) your breach of these Terms; (iii) your violation of any third-party right, including without limitation any intellectual property, publicity, or privacy right, or terms of service of any third-party platform (including Kick.com); (iv) any claim that your use of the Service caused damage to a third party.
13. Termination
We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including violation of these Terms, suspected fraud, chargebacks, or extended inactivity. Upon termination your right to use the Service immediately ceases; provisions that by their nature should survive (intellectual property, warranty disclaimers, limitations of liability, indemnification, governing law) will survive. You may close your account at any time by contacting support; closure does not entitle you to a refund of any wallet balance.
14. Modifications to the Terms or Service
We may modify these Terms at any time. Material changes will be notified by email or in-app notice at least 14 days before they take effect, unless required to take effect sooner by law. Continued use after the effective date constitutes acceptance. We may add, change, suspend, or remove features of the Service at any time without liability. We may designate any feature as "beta", "preview", "alpha", or "experimental" at our sole discretion; such features carry no representation of quality, stability, performance, or continued availability, and may be modified or removed at any time. We may further pause, throttle, rate-limit, or terminate any active bot session, refuse to start a new session, or restrict access to specific features at our sole discretion at any time, including without prior notice, for any reason — including but not limited to suspected abuse, infrastructure overload, third-party complaint, regulatory action, platform-rule changes, or commercial considerations. Coins consumed while a session is paused or terminated by us under this clause are non-refundable; coins not yet consumed remain in your wallet.
15. Governing Law and Disputes
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of France, excluding its conflict-of-laws principles. The parties agree to first attempt to resolve any dispute in good faith through informal negotiation for 60 days. Failing resolution, the parties consent to the exclusive jurisdiction of the courts of Paris, France, except where mandatory consumer-protection rules in the User's country of residence provide otherwise.
16. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger or sale of assets. These Terms (together with any additional terms accepted in-app, e.g. the Privacy Policy) form the entire agreement between the parties.
17. Contact
Questions about these Terms? Reach us at the support email shown in the in-app chat. We respond within 4 business hours during European business days.